OK, I was wrong.
In the post where I talked about the Scooba dying at the virtually the same time as my monitor I was sure that the next appliance to go belly-up would be either the “bearings-bearings-who’s-got-the-bearings” washing machine or the “for-the-love-of-God-what-is-that-noise” microwave oven. In fact, it was the coffee maker.
I wrote an article when we first got the Tassimo (by Braun) describing our new toy. Happy visions of gourmet coffees, teas and even hot cocoa danced through our heads.
What was significantly less happy-making was the repeated and spectacular disc failures that would happen with about 80% of any coffees that were not Maxwell House (12 oz version) or Seattle’s Best. They would explode and make a huge mess in the coffee maker and in my cup near the completion of the brewing cycle. Watching it near the end of a brewing cycle became exactly as gut-wrenching as watching that little mountain climber guy from the Price is Right approach “25″…
Making coffee should not be ulcer-inducing. Drinking it, maybe. Not making it.
For those of you that are interested and have a cabinet filled with exploding coffee disks, I found a “hack” that bumped up the success rate of the faulty discs. Since the Seattle’s Best never failed, I cut out the bar code from a used one and covered up the bar code from one of the fragile discs. Works pretty much all the time except you need to remember the orientation of the bar code. Maybe its not being perfectly brewed, and its kind of a hassle but at least I don’t spend my mornings going all Angry German Kid in my kitchen while cleaning up coffee grounds.
It might be worth your time to complain to Tassimo about faulty discs. They will send you free new ones, when they get around to it. Unfortunately, these also have the same failure mode and rate. Luckily, I really enjoy the Seattle’s Best coffees, so that’s pretty much all I get anyway. That and the Chai Tea, which has also never failed.
Where was I? Oh, yeah. After brewing a cup of coffee last Saturday, I disposed of my disc and sat down at the computer to check the news. About 5 minutes later a sound like the one the bird makes when Mr. Slate calls “quitting time” at the quarry came blasting out of the kitchen. I ran in and steam was burping out of every crevice on the machine.
I yanked the plug and let the thing cool down for a while. I plugged it back in and the little lights on the front started to blink in a very sickly, unsteady way as if to say “the error codes in my EEPROM simply don’t cover this, man. You are on your own.”. I am sure all of the electronics are ruined.
I checked out their forums and found no failures like mine. Lots of complaints about customer service and exploding discs, though. I called customer service (open 24/7, according to their website) and told them what happened.
The lady on the other end of the phone (who apparently just finished a “I bet I can drink more Red Bulls than you” contest with her co-workers) laughed and said “Well, that shouldn’t happen!”. I agreed with her and said I was thankful that I was not standing next to it at the time or had left the house already. She stopped laughing after that.
She said that they are sending out a box with which to ship the coffee maker back, but “it is coming from Canada so it might take a while to get there”. I reminded her that it is 2008, and it shouldn’t matter if it was coming from the moon she should be able to tell me better than “it’s going to be a while”. And I don’t know many Canadians, but from what I hear they pretty much have their act together… So I don’t know what she was talking about.
It has been 5 days and still no box. I did get an e-mail tonight, though, that said “my order has been shipped”. I assume they mean the box. I will post when it gets here.
In the meantime I will continue to enjoy the crystalline goodness that is Folger’s Instant Coffee. Heated up in my awesome microwave…
(For those of you that want to “get their geek on”, read the title of this post in as crone-ish of a tone as you can. There you go.
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